24" Round Flat Burner Pan with Opening for Pilot Burner; 11" Pro Series Brass Snow Flake Burner–42K BTU's / 1/2" Natural Gas Inlet; Battery Powered Ignition System Kit / Natural Gas; (1) 18" Whisper Free Flex Gas Line 1/2"
24” Round Flat Burner Pan with Opening for Pilot Burner; 11” Pro Series Brass Snow Flake Burner - 42K BTU’s / 1/2” Natural Gas Inlet; Battery Powered Ignition System Kit / Natural Gas; (1) 18” Whisper Free Flex Gas Line 1/2”. Note: Holds 52lbs of Fire Glass / 3 Bags of Lava Rock / 1 Bag of Rolled Lava Stone
Shipping + Returns
Shipping
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.
Order delays have proven to be unavoidable and outside of our control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please see our Returns and Refunds Policy for more details.
Returns & Refunds
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
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Frequently Asked Questions
Yes! We provide free and fast shipping on all orders within the continental United States.
Most orders ship out within 1–2 business days and arrive within 3–5 business days depending on your location.
We offer easy returns as long as your item meets the conditions outlined in our Return Policy. Items must be unused, in original packaging, and returned within the specified return window.
Absolutely! Our in-house product experts are here to help. Call us for personalized advice before or after your purchase.
Yes. All products include any applicable manufacturer warranties, and we’ll help you handle any warranty claims if needed.
Yes, we only sell 100% authentic, brand-new products, sourced directly from reputable manufacturers or authorized distributors.